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SCVMM – A Geeks World

Error 500 in Azure Pack when using ADFS

I’ve had a couple of customers lately who’s had sudden issues with Azure Pack reporting a error 500 when used in combination with ADFS after logging on.

It’s because the ADFS Certificate has been updated and the thumbprint in WAP doesn’t match the one presented from ADFS anymore.

Mark has made a great post about it here (all credits to him for the solution): Error 500 Azure Pack tenant portal – Jwt10329 Error

I’ve modified Mark’s script a little bit so I can easily run it at various customers without modifying the URL’s. It will basically read the old value from the config and re-use that hostname for the ADFS dns entry.

This script assumes you are using ADFS for both the tenant and admin sites.

Just update the HOST, Username and Password and run the script on the AdminSite server. When done, logon to AzurePack as normal.

 

Should the image contain hotfixes or not?

One more post in my WSUS/Hotfix series of blogposts. I’ve been asked a couple of times how we approve Hotfixes and if we include them in the images.

I’ve made an Autoapproval Rule where we approve all Hotfixes automatically to the various Computer Groups with a Deadline, like this.

wsus16

And this is how the details looks like;

wsus17

First of all, any server that could cause problems if it automatically rebooted doesn’t have a Deadline, thats servers like Hyper-V Hosts and SOFS Nodes. Those servers are managed by SCVMM’s (System Center Virtual Machine Manager) Patch Management. VMM has a feature to put a cluser node in maintenance mode, automatically drain the node of VM’s, patch it, and then bring the node back online again before it takes the next node.  So we handle all patching of clustered servers from SCVMM. While we let the WSUS Client handle all other servers. We might add SCCM to the mix some day and let it handle all of the servers, but as most of our customers don’t want to run SCCM to manage their Fabric, this is the way we do it now.

By putting a deadline, we know the hotfix will be installed sooner or later. And if there is a Patch Tuesday before that date, it will also install the hotfixes at the same time.

Notice that the hotfix is NOT approved for All Computers and NOT for Unassigned Computers. How come?

When we build a VM image for any OS, it’s done automatically through MDT. Those VM’s are ending up in Unassigned Computers as they don’t have a role yet and we don’t want any Hotfixes in the images. Of course, if there is a mandatory hotfix whish is needed to make the image or deploy it, that one will be included!

The reasons we don’t want any hotfixes in an image is quite simple if you think about it. There are two main reasons really.
The first one is that if we make an image in august, which contains hotfixes. When we deploy that image 3 months later, there is a big chance that the hotfix we had in the image is replaced by a proper update from Microsoft so there was no use for the hotfix in the first place.
Second, when we create an image, we don’t add Clustering, Hyper-V and other roles and features to the image, right? So Windows will then only install the hotfixes for the core OS. And when the image is later deployed and someone adds the Hyper-V Role, it would install hotfixes for that role then. So the server wouldn’t be fully patched anyway so adding 5 or 15 hotfixes automatically after deployment doesn’t really make much of a difference.
Third, a minor reason is also that we normally use the same images for Fabric, Workload and Tenants and we like to keep them quite generic.

Here is a great blogpost about making reference images from my colleague Mikael Nystrom.

 

Live (VSM) migration fails with mirror operation failed and access is denied error

When doing a Live Migration from SCVMM (System Center Virtual Machine Manager) with VSM, moving a Virtual Machine from one Cluster to another Cluster and at the same time also to a new Storage Location, you are getting an error message similar to this:

The strange thing is that there is a destination folder in the new location, it’s just does not copy content to that folder and aborts with the Access Denied error. But If you shutdown the VM first, so it’ s just a migration over the Network, it works!

The solution is to give the SOURCE Cluster Write Access on the DESTINATION Storage. When you do a VSM Migration, the destination Hyper-V host, creates the Directory on the SOFS Node, but it’s the Hyper-V Host that owns the VM that copies the VHD’s files to the destination storage. And as the current owner, by default does not have access to write there, it will fail. One could think that VMM should grant permissions to a host when VMM knows that the host needs to write in the location?

Maybe it’s fixed in the next version, but until then, there are two ways to do this.
Solution 1) In VMM add the Destination SOFS Shares as Storage on the Source VM Hosts like this. That will make VMM add the VM Hosts with Modify Permissions in the SOFS Shares so it can write there.

sofs2

This works quite fine, if the Hyper-V Clusters and all Storage is located in roughly the same location. But if you have one compute cluster with storage in one location, and another compute cluster with storage in another location. There is then a risk that you may be running VM’s cross the WAN link.

Solution 2) This is the one we used. By not using VMM to grant permissions to the shares, but rather do it manually we achieve the same solution as above but with the added benefit that a new VM will always be provisioned on the local storage and there is no (or a lot less) risk of running a VM cross the WAN link. Yes, it’s still technically possible to do it, but no one will by accident provision a VM that uses storage in the other datacenter.

You can either add each node manually, so we have created a “Domain Servers Hyper-V Hosts” security Group in AD where we add ALL Hyper-V hosts to during deployment. And then added that group to the Share and NTFS Permissions. All Hyper-V hosts will then automatically have write access to all locations they may need.

I wrote these two short scripts to query the VMM Database for the available SOFS Nodes and use powershell to grant permissions to the share, and to NTFS.

As all our SOFS Shares were called vDiskXX or CSVXX (where XX is a number) I just used a vDisk* and CSV* to do the change on all those shares. You might have to modify it a little to suit your name standard.

Updated Script (2016-02-04):
I got a report that the script was getting an error on some servers, which I managed to reproduce. Here is an alternative version where it will connect to the server and execute the ACL change locally via invoke-command. It’s also only changing permissions on Continuously Available (SOFS) shares.

 

 

Script to change from Dynamic to Static MAC Address on all VMs

A customer had a lot of VM’s with Dynamic MAC address, rather than the preferred method of using Static MAC addresses.
Here is a small powershell script that will shutdown each of the VM’s with a Dynamic MAC Address, change to a Static MAC Address and then start the VM.
I’m running the script on the System Center Virtual Machine Manager (SCVMM) Server and to make sure VMM does not shutdown itself, I’ve added an exclude for the SCVMM Server.

The MACAddress 00:00:00:00:00:00 will automatically be transformed into a real static address from VMM’s mac address pool.

Automatically Assign Availability Set Names to VMs with Powershell

This blog-post is about using System Center Virtual Machine Manager (SCVMM) Availability Sets to spread similar VM’s to different Hyper-V Hosts to increase reliability both when using Failover Clustering, and when using stand-alone Hyper-V hosts.

First of all, what is Availability Sets?
In SCVMM 2012 SP1, Microsoft added Availability Sets. Failover Cluster Manager users are probably familiar with AntiAffinityClassNames, and Availability Sets are a very similar concept. This allow the user to specify a set of VMs which they would prefer to keep on separate hosts, and the Intelligent Placement engine works hard to make sure that all our features respect that preference.

Attempting to place multiple VMs with the same Availability Set onto a single host will generate a placement warning, meaning that the host will be prioritized last in the placement dialog

  • When placing a VM with an Availability Set into a cloud placement or as part of a service will avoid hosts with another VM from the same Availability Set, and warn the user if that was the only choice.
  • Dynamic Optimization will never move 2 VMs from the same Availability Set onto the same host. It will also actively attempt to separate any VMs with the same Availability Set that are on the same host.
  • Power Optimization will never power off a host that would lead to 2 VMs with the same Availability Set sharing a host.
  • Putting a host in maintenance mode will attempt to spread VMs with the same availability set to different target hosts.
  • If your VMs are highly available and hosted on a Hyper-V failover cluster, VMM will create AntiAffinityClassNames on the VMs with an Availability Set, so that even during cluster failover, SCVMM opt to failover to different hosts, if possible.

You can manually create ASCVMM2vailability Sets through SCVMM by selecting Properties on a VM.
Just click Create to make a new Name and assign it to the VM’s you want to keep on separate Hosts. When a Availability Set is not assigned to a VM any longer, the Availability Set will be deleted automatically, thus cleaning up the list for you.

For example, for your SQL Server Cluster, you may want to create a Availability Set name called SQL and assign it to your SQL Server Nodes. Easy!
Also, if you are using Service Templates, you can opt in to automatically create Availability Set names for your services.

Though I like to control things like SCVMM1that automatically. Depending on your naming convention for your Virtual Servers, this might or might not be possible for you.
In our case we have a strict naming policy to name servers with:
PREFIX FUNCTION NUMBER as seen in this picture:

Which makes it very easy for me to define that all servers called CLAZSQ* are similar and should be kept on different servers.

But, if all servers were called SRV0001-SRV9999 it would not be possible to utilize the ServerName for setting Availability Set names, and you would have to query the CMDB for info first.

Also, in our environment we have multiple Tenants, who could each have servers called DomainController01 and DomainController02. So just having a availability set called DomainController, would not be enough. I have to make it DomainController_TenantName or something similar.

I wrote this quick and short Powershell script to automatically assign a Availability Set to all VM’s. It will remove Numbers from the VM Name, and use the VMName + UserID (Tenant Subscription id) as the Availability Set Name. Clean, simple and easy, just schedule it to run regularly, or even make a SMA Job to trigger when a VM is created through AzurePack.

And then trigger an Host Cluster Optimization of all Clusters in the Environment if you don’t want to wait for the normal one.

 

 

Update SCVMM Agent with Powershell

I just updated our System Center Virtual Machine Manager 2012 R2 Environment to Update Release 7. SCVMM would then report that the SCVMM Managed Computers has an Out-of-Date Agent which need to be upgraded.

It’s possible to do it manually by right clicking on each server and choose “Update Agent” or use this short powershell script to do it on all machines at the same time.

It will Update the Agent on all Managed Servers for you (no restart needed in my case).

 

 

Microsoft Fabric (datacenter and private cloud) related Hotfixes

Here is the list of Hotfixes I’m deploying in our production environment and that I deploy regularly at customers. Those production environments are a Fabric (Private Cloud) running Hyper-V, Storage Spaces, SOFS, ADFS, Domain Controllers, Azure Pack, System Center, SQL Servers, and more, yes everything you need in a Fabric. Though not Exchange, Lync or Sharepoint etc. So this list might not be complete for your system.
And as always, use your own judgement which hotfixes you would like to deploy in your environment or not. Hotfixes are not tested as much as ServicePacks used to be, and Update Rollups are, so it’s possible there are problems with them.

My philosophy is that I like to have everything updated and reduce the risk of having a problem. The number of times I have had issues with a hotfix are, as far as I can remember one (1), including the several years I worked at Microsoft Premier support and were assisting customers with problems and now and then provided a hotfix for an issue. So I rather install hotfixes I know of and are relevant to reduce the risk of hitting a real problem than wait for that issue to actually happen and then find a hotfix or open a case with Microsoft.

A hotfix included all previous fixes for that module too, so when troubleshooting a problem, it’s common that Microsoft Support asks you to install hotfix X, Y and Z to get the components involved in the problem to the latest revision. Thus, it might look like some of the KB Articles and hotfixes below does not apply to you, or you don’t have that problem in your environment. But if it’s related to Cluster, Hyper-V or any other component that you do use, it might be wise to install it anyway as it could fix 10 other problems that you are not aware of.

I’ll always import the updates directly into WSUS and deploy them, so I can use approval rules and see reporting of which updates has been installed where. Here is a good guide for how to do it; http://www.thirdtier.net/2013/03/how-to-manually-add-a-hotfix-to-wsus/

There is as far as I know (and I’ve also asked Premier Support) no way to script the import of updates into WSUS directly from Windows Catalog. You will have to manually use a Web Browser to import them. Click, Click, Click, wait, Click, Click….

The list is ordered by release date so the latest hotfixes are at the top. And looking at a fresh Fabric deployment, it looks like most hotfixes older than 10/14/2014 has been superseded, except for KB2965733 which was still needed by a couple of servers in this new fresh environment. But things might be different for you. wsus1

I’ve also written a Powershell Script for SCVMM to create Baselines and import all Updates and Hotfixes there. So it’s easy to use compliance scans and use remediation from SCVMM to keep the Fabric updated.
You can find it here; https://gallery.technet.microsoft.com/scriptcenter/SCVMM-Automatic-Baseline-8779597b

It’s not that easy to find new hotfixes or to know which ones are mandatory. Luckily, there is a blogpost to help you out. I’ve collected all sources from Microsoft product teams, where they list the hotfixes they recommend.
You can find the lists here: http://www.isolation.se/list-of-resources-to-find-hotfixes-and-updates-for-windows-server-2012-r2/ 

 

Anyway, here is the long list of fixes for possible problems in your environments. Updated: 7/22/2015

Hyper-V cluster unnecessarily recovers the virtual machine resources in Windows Server 2012 R2

http://support.microsoft.com/kb/3072380   Released: 7/14/2015

Virtual machines that host on Windows Server 2012 R2 may crash or restart unexpectedly
http://support.microsoft.com/kb/3068445   Released: 7/14/2015

Added 07/22/2015    “0xc0000017” error when you restart a UEFI-based computer in Windows
https://support.microsoft.com/kb/3072381   Released: 7/13/2015

Interrupts to the Intelligent Platform Management Interface driver are missed in Windows Server 2012 R2
http://support.microsoft.com/kb/3061460   Released: 6/9/2015

Unexpected ASP.Net application shutdown after many App_Data file changes occur on a server that is running Windows Server 2012 R2
http://support.microsoft.com/kb/3052480   Released: 6/9/2015

Update adds support for compound ID claims in AD FS tokens in Windows Server 2012 R2
http://support.microsoft.com/kb/3052122   Released: 6/9/2015

Update to improve the backup of Hyper-V Integrated components in Hyper-V Server 2012 R2
http://support.microsoft.com/kb/3063283   Released: 6/9/2015

Stop error code 0xD1, 0x139, or 0x3B and random crashes in Windows Server 2012 R2
http://support.microsoft.com/kb/3055343   Released: 5/12/2015

Backup application that calls the VSS service becomes unresponsive when the DFSR service is running in Windows
http://support.microsoft.com/kb/3054249   Released: 5/12/2015

Resolution of external DNS records on a Windows Server 2012 R2 Hyper-V guest cluster fails through a Hyper-V Network Virtualization Gateway
http://support.microsoft.com/kb/3049448   Released: 5/12/2015

Shared Hyper-V virtual disk is inaccessible when it’s located in Storage Spaces on a Windows Server 2012 R2-based computer
http://support.microsoft.com/kb/3025091   Released: 5/12/2015

“The URL cannot be resolved” error in DirectAccess and routing failure on HNV gateway cluster in Windows Server 2012 R2
http://support.microsoft.com/kb/3047280   Released: 5/12/2015

Hyper-V host crashes and has errors when you perform a VM live migration in Windows 8.1 and Windows Server 2012 R2
http://support.microsoft.com/kb/3031598   Released: 4/14/2015

Hotfix enables AD FS token replay protection for Web Application Proxy authentication tokens in Windows Server 2012 R2
http://support.microsoft.com/kb/3042121   Released: 4/14/2015

“HTTP 400 – Bad Request” error when you open a shared mailbox through WAP in Windows Server 2012 R2
http://support.microsoft.com/kb/3042127   Released: 4/14/2015

Files cannot be copied when drive redirection is enabled in Windows 8.1 or Windows Server 2012 R2
http://support.microsoft.com/kb/3042841   Released: 4/14/2015

“STATUS_PURGE_FAILED” error when you perform VM replications by using SCVMM in Windows Server 2012 R2
http://support.microsoft.com/kb/3044457   Released: 4/14/2015

You cannot upgrade Hyper-V integration components or back up Windows virtual machines
http://support.microsoft.com/kb/3046826   Released: 4/14/2015

RDP session becomes unresponsive when you connect to a Windows Server 2012 R2-based computer
http://support.microsoft.com/kb/3047296   Released: 4/14/2015

“Your computer can’t connect to the remote computer” error because RD Gateway service freezes in Windows Server 2012 R2
http://support.microsoft.com/kb/3042843   Released: 4/14/2015

A SQL Server that is running in a Hyper-V virtual machine takes a long time to restore a database to a dynamic VHD
http://support.microsoft.com/kb/2970653   Released: 3/10/2015

DNS server does not try the second forwarder and other DNS improvements in Windows Server 2012 R2
http://support.microsoft.com/kb/3038024   Released: 3/10/2015

“0x000000D1” Stop error when you fail over a cluster group in Windows Server 2012 or Windows Server 2012 R2
http://support.microsoft.com/kb/3036614   Released: 3/10/2015

Hotfix for update password feature so that users are not required to use registered device in Windows Server 2012 R2
http://support.microsoft.com/kb/3035025   Released: 3/10/2015

AD FS cannot process SAML response in Windows Server 2012 R2
http://support.microsoft.com/kb/3033917   Released: 3/10/2015

Added 7/18/2015    “0x0000003B” or “0x0000007E” Stop error on a Windows-based computer that has 4K sector disks
https://support.microsoft.com/kb/3027108  Released: 2/10/2015

Custom values for various MPIO timers in Windows Server 2012 R2 may not be honored
http://support.microsoft.com/kb/3027115   Released: 2/10/2015

System may freeze if a reserved disk is mounted accidentally in Windows 8.1 or Windows Server 2012 R2
http://support.microsoft.com/kb/3027110   Released: 2/10/2015

RemoteApp window is too large or too small when you use RDP to run a RemoteApp application in Windows Server 2012 R2
http://support.microsoft.com/kb/3026738   Released: 2/10/2015

Operation fails when you try to save an Office file through Web Application Proxy in Windows Server 2012 R2
http://support.microsoft.com/kb/3025080   Released: 2/10/2015

You are not prompted for username again when you use an incorrect username to log on to Windows Server 2012 R2
http://support.microsoft.com/kb/3025078   Released: 2/10/2015

Hotfix to avoid a deadlock situation on a CSV file system volume on Windows Server 2012 R2
http://support.microsoft.com/kb/3022333   Released: 2/10/2015

You are prompted for authentication when you run a web application in Windows Server 2012 R2 AD FS
http://support.microsoft.com/kb/3020813   Released: 2/10/2015

Time-out failures after initial deployment of Device Registration service in Windows Server 2012 R2
http://support.microsoft.com/kb/3020773   Released: 2/10/2015

You are prompted for a username and password two times when you access Windows Server 2012 R2 AD FS server from intranet
http://support.microsoft.com/kb/3018886   Released: 2/10/2015

Cluster fixes for deadlock and resource time-out issues in Windows Server 2012 R2 Update 1
http://support.microsoft.com/kb/3023894   Released: 2/10/2015

RDS License Manager shows no issued free or temporary client access licenses in Windows Server 2012 R2
http://support.microsoft.com/kb/3013108   Released: 12/9/2014

iSCSI SAN server that’s running Windows Server 2012 R2 restarts unexpectedly on a high-speed network
http://support.microsoft.com/kb/3000123   Released: 11/11/2014

TRIM and UNMAP activities for thin provisioning on one volume block all activities on other volumes
http://support.microsoft.com/kb/2996802   Released: 11/11/2014

SMBv1 named pipe requests do not time out when the remote server hangs in Windows 7, Windows Server 2008, Windows 8.1, and Windows Server 2012 R2
http://support.microsoft.com/kb/2995054   Released: 10/14/2014

SMB 3.0 Transparent Failover feature does not work after you disconnect a drive cable in Windows
http://support.microsoft.com/kb/2991247   Released: 10/14/2014

WTSQuerySessionInformation API function always returns zero bytes for WTSIncomingBytes and WTSOutgoingBytes
http://support.microsoft.com/kb/2981330   Released: 10/14/2014

A network printer is deleted unexpectedly in Windows
http://support.microsoft.com/kb/2967077   Released: 8/12/2014

“0x00000018” Stop error when volumes are mounted in Windows Server 2012 R2 or Windows Server 2012
http://support.microsoft.com/kb/2973052   Released: 8/12/2014

Updates to improve the compatibility of Azure RemoteApp in Windows 8.1 or Windows Server 2012 R2
http://support.microsoft.com/kb/2977219   Released: 8/12/2014

Error 58 when an application calls BackupRead function to back up files that are shared by using SMB in Windows
http://support.microsoft.com/kb/2973055   Released: 7/8/2014

2965733 The guest cluster is not available to service users after failover in a Hyper-V Network Virtualization environment
https://support.microsoft.com/kb/2965733   Released: 6/10/2014

NFS version 4.1 and version 3 work unexpectedly in Windows Server 2012 R2 or Windows Server 2012
http://support.microsoft.com/kb/2934249   Released: 4/8/2014

CSV snapshot file is corrupted when you create some files on the live volume in Windows
http://support.microsoft.com/kb/2929869   Released: 4/8/2014

On-demand virus scan freezes in Windows
http://support.microsoft.com/kb/2904100   Released: 3/11/2014

Windows Server 2012 R2 or Windows 8.1 crashes when virtual volumes are exposed to hyper-v virtual machines
http://support.microsoft.com/kb/2925766   Released: 2/11/2014

iSCSI Target stops responding to requests in Windows Server 2012 R2
http://support.microsoft.com/kb/2919740   Released: 2/11/2014

Memory and deadlock issues for the RD Virtualization Host and RD Connection Broker role services in Windows 8.1
http://support.microsoft.com/kb/2908810   Released: 2/11/2014

Hotfix improves storage enclosure management for Storage Spaces in Windows 8.1 and Windows Server 2012 R2
http://support.microsoft.com/kb/2913766   Released: 1/14/2014

OffloadWrite is doing PrepareForCriticalIo for the whole VHD in a Windows Server 2012 or Windows Server 2012 R2 Hyper-V host
http://support.microsoft.com/kb/2913695   Released: 1/14/2014

 

Migrate VMs to another Hostgroup via SCVMM and Powershell

Earlier this week I had a need to move a lot of VM’s from a couple of Hosts to another cluster. And instead of doing it one by one in VMM (Virtual Machine Manager), I wrote a small quick and dirty script that I had not really planned on publishing. Though a customer had a need for that script today, so I figured more people might need it.

Enter the name of the current Host where the VM’s are running.
Enter the name of the destination Hostgroup (seen in VMM). Start script.

The script will calculate the best possible host to move the VM too and then move it there and make it HighAvailable.

I didn’t initially have the sleep line in my script, though I did notice while it was executing that it tried to move too many at the same time (I think the default limit is 2) so some failed. And another issue is that the HostRating may get wrong if its doing a lot of calculations while there are no VMs on the destination host, and then suddenly lots of VMs end up there at the same time. So a sleep should hopefully take care of both those problems at the same time.

 

The Interactive Services Detection service terminated with the following error: Incorrect function.

This morning I noticed that one of the Hyper-V Hosts at a customer were logging this error regularly in the system Eventlog;

The full detailed entry:

It looks like the events are happening every  30 minutes, and at the same time as Windows is for some (so far) unknown reason doing a reinstall of a lot of MSI packages, and the above Interactive Service is triggered at the same time as it’s reinstalling the DHCPExt.msi

I can so far unfortunately not find anything that’s logging why Windows is reconfiguring all MSI Packages on the server every 30 minutes.

It does look like it’s the DHCP Server extension that’s causing the Interactive Service errors, as they always happen at the same time. Though, the DHCP Server extension shouldn’t be reconfiguring in the first place.

We always enable the Reliability History on all servers whireliabilitych can be handy at times to see when a problem begun happening.
Check this Out!

It looks like the problem started on April 28 at 8:42 PM.

As the Reliability History tool is disabled by default, I’ll make another blogpost showing how you can enable this feature for all your servers.

Weventloghen I wanted to see what had happened around April 28th. I noticed that was the oldest entries in the Application log. When the log has become full, it has removed the oldest entries according to the settings.

So I don’t think I’ll get any more details that way, and it does look like this problem has gone on for quite some time.

I’ll just reinstall the Hyper-V Host as it’s done in a few minutes compared to spending hours trying to fix the problem.
AND… I’ll create a Group Policy that will increase the Eventlog Size to x10 the default. So the next time something like this happens, I’ll have information to dig deeper.

Updated 2015-05-19 09:08:

After doing some more digging, it seems according to this KB Article (KB974524 : Event log message indicates that the Windows Installer reconfigured all installed applications) that this problem can happen if one of the following is true:

  • You have a group policy with a WMIFilter that queries Win32_Product class.
  • You have an application installed on the machine that queries Win32_Product class.

As the problem is not happening every 90-120 minute which would be true if it was GPO Triggered, I would say it’s an application that uses the Win32_Product class. And after doing some digging, it turns out it’s a known problem with VMM which will be fixed in UR7. Or hopefully earlier with a hotfix.

Updated 2015-05-19 10:12:

Wow, I got a hotfix for the issue within 15 minutes after contacting the VMM Team.
I’ve just installed it in our test environment and will later install it in the customers production environment.

Unfortunately I don’t have a KB or Hotfix ID for this, but if you contact Premier Support I think you can mention that you need a hotfix for Engine.Adhc.Operations.dll which gives support for RegKey: UpdateDHCPExtension
That info should make them able to find the correct hotfix.